Technical Analyst Job at Hansen Technologies AU Jan 2023

We are looking to hire, Technical Analyst Job at Hansen Technologies AU Jan 2023

• Technical Analyst Job
• Brisbane, Queensland, Australia
• Full time

About Company

The communications, water, and energy industries are served by the multinational software and service provider Hansen. Through the use of our multi-award-winning software, we help more than 600 clients in more than 80 countries with the creation and delivery of new products and services, customer interaction, and the management of crucial revenue management and customer support processes. Work as a Technical Analyst at Hansen Technologies Australia Jan 2023

Our company has a reputation for having persistent issue solvers that follow their clients around while striking the perfect balance between the present and the future. Our strategy is built on the notion that incremental innovation and co-development with our clients—rather than overhyped large-scale disruptions—represent the actual path forward. Instead of pursuing the perfect endpoint, we aim for unstoppable progress.

Job Responsibilities

This Technical Analyst role is part of an onsite team that is responsible for the implementation of billing (basic, interval and network billing of 2m+ sites), meter asset management and meter data management solution for our Brisbane based client, which is Australia’s largest, wholly government-owned electricity company. The onsite team is also responsible for the data migration, product configuration, customisation development and support of the client system integration, user acceptance and market certification testing for a large-scale deployment giving opportunity for a successful candidate to obtain experience that is only available in large programs of work

• Working with our clients to gather & document requirements; identifying the business processes, interface formats and data associated with developing technical solutions.
• Designing and developing production customisations, configuration changes, reports, interfaces and scripts including support for deployment of new versions into testing and production environments.
• Adhering to and enforcing the processes and standards for updates and configuration changes required to supported client environments and systems.
• Monitoring and the delivery of key system processes, contracted SLA and performance targets for the client in a fully SaaS based solution.
• Work with software architects and business analysts to ensure that technical requirements accurately reflect the business use case model and are reconciled with each other.
• Identify and report technical risks throughout the life of the project and provides mitigation strategies for those risks.
• Provide technical and product expertise to support the client’s product configuration, data migration, acceptance testing, product integration and incident resolution processes.
• Providing maintenance programming support.

Job Requirements

• 3+ years in a development, technical analysis or support role working with large-scale commercial clients.
• Technical skills including:
• Oracle SQL/PLSQL (experience with SQL tuning and database performance will be desirable)
• Java, Bash Perl scripting.
• API and adapter development (including use of REST and SOAP webservices).
• Linux and Windows server platforms.
• Experience with source code and build management tools (preferably GIT, SVN, ANT, Maven, Jenkins, BitBucket).
• Availability to support contracted system processes and high-priority calls with offshore staff outside of standard Australian business hours.

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