Digital Operations Business Analyst Job at Mercer AU Jan 2023

We are looking to hire, Digital Operations Business Analyst Job at Mercer AU Jan 2023

• Digital Operations Business Analyst Job
• 727 Collins Street, 1 Collins Square, Docklands, Melbourne VIC 3008, Australia
• Full time

About Company

The Digital Platforms team at Mercer provides a range of integrated cloud-based products for plan participants and employers in Australia and New Zealand, including a customer relationship management system, marketing automation, contact centre technology, employer solutions, workforce management, next-best-conversation, and financial advice platforms. Digital Operations Business Analyst Job at Mercer AU Jan 2023

Mercer wants to improve the future by reevaluating the nature of employment, altering retirement and investment outcomes, and revealing actual health and well-being. Mercer, which employs more than 25,000 individuals spread across 43 locations, provides services to more than 130 countries.

Individuals' futures have always been given top priority. In 1945, William M. Mercer, Ltd. was founded in Canada and has since grown to become a leading provider of actuarial and benefits consulting services.

Job Responsibilities

• Problem solving and investigating issues assigned to you across the CRM and employer solution squad
• Responsible for the platform mail box – responding to queries and assigning tasks to squad (approx. 20-50 email per day)
• Requesting access for new users
• Finance management for the platform and supporting the product owner on the budget
• Preparation of release comms, platform issue comms across the CRM and employer solutions platform and supporting the product owner with stakeholder/client meetings
• Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
• Ensures appropriate support documentation are completed and maintained in Confluence and the shared drive
• Helps to investigate, triage, diagnose and resolve issues, working with stakeholders and clients, other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Job Requirements

• At least 2 years demonstrated business analyst and / or technical business support experience
• Superannuation knowledge to understand the employer contribution aspects
• Experience / knowledge of Salesforce, or alternative CRM, or employer clearing house platforms is a bonus
• Experience in a tech environment
• SQL skills and experience with databases a distinct advantage
• Strong analytical and documentation skills
• Strong business, interpersonal and communication skills
• Motivated with plenty of energy and drive to succeed
• Flexible approach, thriving on change and innovation, balanced by attention to detail and structured

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