Continuous Improvement Specialist Job at Comfy AU JAN 2023

 We are hiring a Continuous Improvement Specialist Job at Comfy AU JAN 2023.

• Continuous Improvement Specialist Job
• Sydney, Australia
• Full-time

About Company

Our team is passionate and diverse, and our goal is to build the most adored short-term rental and hospitality company in the world. We make it possible for Real Estate Agencies to manage short- and mid-term rentals on a larger scale and for property owners to generate higher rental returns by combining a professional, customer-centric approach with our proprietary technology.

Guests of MadeComfy, on the other hand, enjoy home comforts like private, self-contained spaces with a full kitchen, separate living and working areas, fast internet, and contactless self-check-in. They also get the best parts of a hotel like professional cleaning standards, high-quality linens, towels, and amenities, 24/7 support, and an easy online booking process, regardless of whether they book their MadeComfy directly or through Airbnb, Booking.com, or VRBO.

We are aware that shared values, beliefs, and behaviors constitute culture, which cannot exist solely within a single individual. We view our core values—Truth, Agility, Empowerment, and Wow—as timeless guiding principles that unite us and enhance our abilities.

This position will require in-depth process mapping of both previously undocumented and existing processes in order to help the company grow.

The Continuous Improvement Specialist will provide feedback on ways to work and optimize processes in addition to simply documenting processes.

This is a role that requires a lot of teamwork, and the person in it will involve every team in the company to get feedback and do good change management.

Finding a balance between best-in-class guest experiences, owner experiences, and business growth and sustainability will be the focus of the Continuous Improvement Specialist, who will become an expert in the company’s products and services.

Job Responsibilities

• Documentation of customer/guest and user journeys, with attention to accurate detail being vital.
• Play a key role in knowledge management, change management, and systems focused on feedback and training.
• Identify business pain points, remove process gaps and deliver intuitive user guides.
• Collaborate to produce mechanisms that create opportunities for improvement both internally and externally – Incorporating feedback from both Customer & Guest Reviews.
• Contact mitigation/elimination via internal/external knowledge, process improvement and automation.
• Documenting opportunities for training and knowledge sharing.
• Assisting in sizing up work for prioritization through impact to churn, cost to service and reputation.
• Helping to formulate a roadmap that will see MadeComfy thrive today whilst preparing us to scale and enter new markets in the future.
• Oversee, collect, analyse and document processes from each department via interviews with stakeholders, observation of the functions in action and collection of existing artifacts.
• Support analysis and documentation of existing and new business processes that span overlapping areas of the organisation.
• Complete assessments of business processes and document each of the following areas: problem statements, process flows, gap analyses, and solution recommendations.
• Map out basic to intermediate flows of new or existing processes.

Job Requirements

• Advanced process mapping skills.
• Highly adept with flow charts.
• Enthusiasm for continuous development of self and your environment.
• You have excellent communication and stakeholder management skills.
• You’re a self-starter, great at solving problems and can make an impact from day one.
• You’re reliable, have great attention to detail, and are great at getting things done.
• You’re very comfortable with using technology and digital systems.
• You have a good understanding of traveller needs and requirements when booking.
• You’re resilient – stress doesn’t stress you out.
  
  Apply Now