Customer Support Specialist Job at AU DEC 2022

 We are hiring Customer Support Specialist Job at Specsavers AU DEC 2022.

• Customer Support Specialist
• Australia
• Full-time

About Company

Working within our Wyong Customer Care HQ, you’ll be part of a dynamic and high profile Specialised Care Team who help our Customer Care Specialists (CCS) by taking calls relating to escalated validation enquiries, scams and assisting customers experiencing vulnerability.

Here’s what our team have to say about us…

“I enjoy the variety of the calls and tasks we currently handle – no two days are the same and the type of situations we deal with are so varied and interesting.”

“We are a close-knit team who work together, not only for our customers, but also for our colleagues. We are always there for one another.”

“It’s really great to work for a global company with the friendliest workplace culture that I’ve experienced.”

If you’re as excited as we are, then keep reading!

Thess positions are Full Time and will require you to work a 7-day rotating roster during the team’s hours of operation:  8am – 9:30pm Monday – Friday and 9am – 8pm on weekends. Our Contact Centre is considered a great talent pool for our wider business and an excellent opportunity for those looking to expand their career with ING.

Job Responsibilities

• Servicing a high volume of customer and Customer Care Specialist calls whilst maintaining excellent customer service and satisfaction.
• Handling escalated matters by providing appropriate & personalised solutions to our customers in a timely manner. This includes detailed investigations, risk assessments, making recommendations and dealing with third parties to achieve resolutions.
• Developing strong relationships with internal and external teams through timely and accurate communication, and continuously finding ways to improve processes for our customers.
• Providing the necessary and relevant assistance to customers who may be experiencing vulnerability, including referring to external support services, demonstrating compassion and exercising the appropriate duty of care.
• Keep detailed and accurate records of customer interactions.

Job Requirements

• Demonstrated experience working in a fast-paced, high volume and challenging work environment is essential.
• Call Centre and Community Services experience would be highly regarded.
• A passion for helping others, and the ability to communicate to a diverse range of customers with empathy. Understanding customer vulnerabilities is definitely a plus!
• Experience in internal and/or external Dispute Resolution.
• Excellent stakeholder management skills and experience managing risk and compliance.
• High level of self-awareness and immense resilience.
• Self-motivated as well as being able to work well as part of a team.
  
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